WiFi vs Ethernet

[Nigelb1972]

@Super+Anthony ahh ok. It should be limited to 100mbps. It sounds like your maxing out your connection speed to the hub so the service should operate smoothly with little to no lag. If it's not, that'd point to either a faulty puck, an issue with your isp or internal network causing the lagging 

[Skull+Treaty]

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@MarkGoldsmith wrote:

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@Nigelb1972 wrote:

Have you ran a speed test via the Netflix app? Because those speeds you're quoting are not to the Puck because it's technically impossible for the Puck to have a 500mbps WiFi connection as it's only a 100mbps network adapter... 

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Thats the ethernet port that is capped at 100 mbps. Although the Glass/Puck won't use anything even close to 100 mbps so its possible to have a 500 mbps connection via WIFI from the puck but it will only use less than 10% of that available bandwidth.

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Aye, the Stream devices support WiFi 6 👍🏻

[Super+Anthony]

The issue is not with the WiFi as I have just swapped it this morning. The issue is with the Ethernet and obviously needs a software issue.. Also there is no need to do anything with the 500 which I won't as that is what I pay for with my broadband but thank you for your help, much appreciated 

[Jporch316]

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@Super+Anthony wrote:

The issue is not with the WiFi as I have just swapped it this morning. The issue is with the Ethernet and obviously needs a software issue.. Also there is no need to do anything with the 500 which I won't as that is what I pay for with my broadband but thank you for your help, much appreciated 

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@Super+Anthony  Had switching to WiFi solved the issues you were having ?

[Super+Anthony]

Thanks @Jporch316 i have only started today so it will probably take a couple of days to see. I will update the forum as and when. Thank you again for reaching out

[Jporch316]

WiFi solved my network dropouts. Too many variables involved with the ethernet cables / switching etc 

[Super+Anthony]

Positive vibes thank you @Jporch316 

Unfortunately it just did it again. The tennis on Eurosport 4K tennis just paused, then got a black screen, then it went back. This is all on WiFi. 

 

[Nigelb1972]

@Super+Anthony who's your ISP? We were previously with BT on 100mbps gfast and now on 500mbps Fibre with Sky and we've not had an issues at all over WiFi or Ethernet .  

[Jporch316]

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@Super+Anthony wrote:

Positive vibes thank you @Jporch316 

Unfortunately it just did it again. The tennis on Eurosport 4K tennis just paused, then got a black screen, then it went back. This is all on WiFi. 

 

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One possible cause could be momentary drop outs in your connection. Most streaming services use a buffer that would mean a drop out wouldn't be noticeable. The tv guide (although I'm not entirely sure!) doesn't keep the same amount of buffer meaning a brief connection issue is more noticeable. 

the other option is you have a buggy puck. 

[Jason+Golding]

@Super+Anthony Important to remember that latency is just as important as speed with streaming. What is you ping when you do a Speedtest ? 

[Super+Anthony]

@Jason+Golding It was 390. What I did do after was did a reboot of the router as maybe it's a good idea wherever you swap from Ethernet to WiFi or vice versa and then it shot back to nearer 500 again. Will carry on with WiFi, but maybe that was the issue I was having with Ethernet? Am on my second puck. There could also still be the possibility of a software issue needed?

[Super+Anthony]

morning all and @Jason+Golding did below this morning. Much better this morning and near to the 500 that I get regularly 

Download 465

Upload 350

Netflix 498.28

Both pretty good

Let's see how I get on this week

 I need to repeat I do think stream is fantastic and an improvement from Q

[Super+Anthony]

It seems much better and more reliable via WiFi. Hope I have not tempered fate now😉

[Jporch316]

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@Super+Anthony wrote:

It seems much better and more reliable via WiFi. Hope I have not tempered fate now😉

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Hate to say I told you so .....

I was pleasantly surprised when I swapped mine to WiFi a year or so ago ...

[Super+Anthony]

@Jporch316 it's only that Ethernet is supposed to be more reliable, but in this case never assume this!

 The main thing is it's working so far and I love stream. So more superior to Q