01 Jun 2024 09:22 PM
@Floydianslip Using one from my provider
02 Jun 2024 06:38 AM
Worth considering investing in your own router, I gave up on ISP provided routers three years ago and haven't looked back. My WiFi is very stable and my router (Asus AX6000) covers the entire house , connecting 4 pucks,without the need for mesh systems or boosters.
Worth trying imho.
02 Jun 2024 09:20 AM
My router is fine though. I have 500 daily at present. The question was really whether I should change from the Ethernet to using the WiFi, but thank you though
02 Jun 2024 09:36 AM
Posted by a Superuser, not a Sky employee. Find out more
@Super+Anthony wrote:My router is fine though. I have 500 daily at present. The question was really whether I should change from the Ethernet to using the WiFi, but thank you though
Have you tried it yet ?
02 Jun 2024 09:37 AM - last edited: 02 Jun 2024 09:39 AM
If your WiFi connection is robust and without issues, and an Ethernet cable is inconvenient, use WiFi😉
02 Jun 2024 09:38 AM
Posted by a Superuser, not a Sky employee. Find out more
@Exiled-in-HH wrote:If your WiFi connection is robust and without issues, and an Ethernet cable is inconvenient , use WiFi😉
Yes! The less cables and clutter the better for me ....
02 Jun 2024 11:03 AM
It isn't about the speed your router is capable of, it's about the range of the WiFi signal your router is capable of.
02 Jun 2024 11:56 AM
.... and that depends on the construction of the property😉
02 Jun 2024 02:17 PM
Thank you for all your help
02 Jun 2024 07:21 PM
Will stick to my Ethernet. No need to change. I have a top of the range router and it's also next to my TV and puck
09 Jun 2024 06:42 AM - last edited: 09 Jun 2024 06:43 AM
Still having issues that the puck freezes on either the TV menu, the channel or anywhere else. My speeds are fine. 90 via Ethernet and 500 via WiFi. I have also spoken to my broadband provider and they have said everything is fine with the tests.. There must be a software issue that is needed. Also it's not just me that it's happening to and I know some of my friends have same issue and people on here
Also my router is next to the puck and both are next to the TV
I love the stream system and hopefully the tech team can do an update. Sky have been very helpful on the phone
09 Jun 2024 08:54 AM
Have you ran a speed test via the Netflix app? Because those speeds you're quoting are not to the Puck because it's technically impossible for the Puck to have a 500mbps WiFi connection as it's only a 100mbps network adapter...
09 Jun 2024 08:55 AM - last edited: 09 Jun 2024 08:58 AM
Yes I have, that's why I included them. Thank you though. On the WiFi it's come up with 497 speed.
09 Jun 2024 08:57 AM
Posted by a Superuser, not a Sky employee. Find out more
@Nigelb1972 wrote:Have you ran a speed test via the Netflix app? Because those speeds you're quoting are not to the Puck because it's technically impossible for the Puck to have a 500mbps WiFi connection as it's only a 100mbps network adapter...
Thats the ethernet port that is capped at 100 mbps. Although the Glass/Puck won't use anything even close to 100 mbps so its possible to have a 500 mbps connection via WIFI from the puck but it will only use less than 10% of that available bandwidth.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
NOT a Sky Employee
09 Jun 2024 08:58 AM - last edited: 09 Jun 2024 09:01 AM
@MarkGoldsmith Indeed, was about to write the same, but helpful as always