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This discussion topic has been answered Discussion topic: Why have I received two pucks?

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Message posted on ‎31 Jul 2026 12:05 PM

Why have I received two pucks?

I have ordered a new Sky streaming service and have booked an installation date but for some reason I have received two pucks through the post. Should I have received two pucks?

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Message posted on ‎31 Jul 2026 12:28 PM

Re: Why have I received two pucks?

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@Amanda240 wrote:

I have ordered a new Sky streaming service and have booked an installation date but for some reason I have received two pucks through the post. Should I have received two pucks?

Did you add Whole Home to your subscription package, as that is typically the reason you would have received an additional puck?

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Avatar for MarkGoldsmith
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This message was authored by: MarkGoldsmith Answer

Message posted on ‎31 Jul 2026 12:28 PM

Re: Why have I received two pucks?

Posted by a Superuser, not a Sky employee. Find out more
@Amanda240 wrote:

I have ordered a new Sky streaming service and have booked an installation date but for some reason I have received two pucks through the post. Should I have received two pucks?

Did you add Whole Home to your subscription package, as that is typically the reason you would have received an additional puck?

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
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Message posted on ‎31 Jul 2026 03:01 PM

Re: Why have I received two pucks?

Posted by a Superuser, not a Sky employee. Find out more

 


Amanda240

What  are you having installed, the pucks are self install plug it into the mains and connect to the tv with the hdmi lead and follow the on screen steps to set it up

P c marlow
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Message posted on ‎31 Jul 2026 03:07 PM - last edited: ‎31 Jul 2026 03:09 PM

Re: Why have I received two pucks?

Posted by a Superuser, not a Sky employee. Find out more

@Amanda240  Pucks are not normally sent through the ost (Royal Mail) as Sky use DPD for stream puck deliveries.

 

Are you sure it's not a broadband hub?  Do you have a photo of these pucks?

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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