25 Mar 2023 07:31 PM
I am currently on Sky Q with Sky Sports and UHD. I have been told that Atmos is only available on UHD with Stream or Glass, not Q. However, I see my current package on Stream is actually cheaper at £52pcm, rather than £54pcm as I am currently paying with my discounts. However, the Sky website won't allow me to change to Stream - only to Sky Glass. While a call to customer services meant they only offered me a deal for Stream at £62, with ad-skipping and Sky Sports £5 more per month than available online. There doesn't seem anyway to get this deal?
25 Mar 2023 07:53 PM
Posted by a Superuser, not a Sky employee. Find out moreI think existing Q customers have to phone to order it can't be done online full stop
25 Mar 2023 07:34 PM
Posted by a Superuser, not a Sky employee. Find out more@mikeamherst You might be looking at the rolling contract option for glass which you can't have if in contract with Q
if in contract with Q you can still switch but must take the 18 month option
25 Mar 2023 07:35 PM
Posted by a Superuser, not a Sky employee. Find out moreAre you signing up to stream not glass? This link https://www.sky.com/tv/stream is for stream, what happens when you place the order?
There is nothing stopping you changing but do be aware you'll have to give up Sky Q when you activate stream.
25 Mar 2023 07:48 PM
I have to sign into my account and then, when I try and order stream, it takes me to a landing page where it will only allow me to order Glass. Saying:
As a Sky Q customer, you already enjoy the best TV experience. The award-winning Sky Glass gives you the flexibility to playlist your favourite shows across multiple platforms and watch in pixel perfect quality.
25 Mar 2023 07:50 PM
Posted by a Superuser, not a Sky employee. Find out more@mikeamherst Try logging in 1st then use the link posted above.
25 Mar 2023 07:53 PM
Posted by a Superuser, not a Sky employee. Find out moreI think existing Q customers have to phone to order it can't be done online full stop
25 Mar 2023 08:16 PM
Same thing happens.
25 Mar 2023 08:17 PM
Over the phone it's £10 a month more than online - £5more for sky sports and ad-skipping included. They say they can't reduce the Sky Sports cost to match the £20 quoted online.
25 Mar 2023 08:38 PM
Posted by a Superuser, not a Sky employee. Find out more@SKY1992bf is correct you can't move to Stream online if you have Sky Q.
You can only change from Sky Q to Sky Glass online.
Thanks,
Tim
25 Mar 2023 08:56 PM
But even if you call Sky it's more expensive than if you order online, which you can't do.
25 Mar 2023 08:59 PM
Posted by a Superuser, not a Sky employee. Find out moreThat might be the case @mikeamherst but unfortunately us customers on the board can't help on pricing we just answer questions.
If you are unhappy about not being able to buy online then please submit a complaint to Sky with the link below.
https://www.sky.com/help/forms/complaints
Thanks,
Tim
25 Mar 2023 09:04 PM
And is it correct that Dolby Atmos is only available with UHD and Stream? Or can we get it on Sky Q?
25 Mar 2023 09:07 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @mikeamherst
Atmos is available on select Sports and programming via Sky Q
https://www.sky.com/help/articles/setting-up-dolby-atmos
Thanks,
Tim
25 Mar 2023 09:13 PM
That's great - many thanks for your help Tim
25 Mar 2023 09:20 PM
Posted by a Superuser, not a Sky employee. Find out moreNo problem @mikeamherst
Enjoy your evening.
Thanks,
Tim