Whole home puck

[Wims82]

I ordered whole home in my initial setup but only received one puck. Should I have received a second puck and remote for the TV upstairs? Will arrive separately at a later date or should it have arrived together? Ive checked my delivery status and there's nothing pending.

[mikealanr]

Hi @Wims82 

Whole home is the subscription which allows you to have up to 6 pucks on your account. Sky have no idea how many TVs you have and you have to order each additional puck (and pay a £39.99 fee for each). So unless you have ordered two pucks, no you won't get another without going on to my sky and ordering another puck.

See watching around the home in this guide: https://www.sky.com/help/articles/sky-stream-faqs

MikeAlanR

[SKY1992bf]

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@Wims82 wrote:
I ordered whole home in my initial setup but only received one puck. Should I have received a second puck and remote for the TV upstairs? Will arrive separately at a later date or should it have arrived together? Ive checked my delivery status and there's nothing pending.

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@Wims82 Only if you ordered one

[Wims82]

Thank you. I had to order my package over the phone and it was never mentioned or explained. Guess I'll order one then! 

[TimmyBGood]

@Wims82 

You wouldn't be the first to take the 'Whole Home' marketing name rather too literally: Sky has no way of knowing how many television sets need to be equipped with a Stream puck to achieve this (even if the previous subscription was for a legacy Sky platform)