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Discussion topic: Technical fault channels won't change

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This message was authored by: N7jaz

Message posted on ‎10 Sep 2025 09:27 PM

Technical fault channels won't change

Lately the sky stream box randomly stops allowing us to change channel. Nothing wrong with remote but box itself as it states technical fault try later. Tried turning off (not reboot) but hasnt been successful.  Will work after reboot but this is happening every week and each week a reboot is ridiculous.

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Superuser
This message was authored by: GD1

Message posted on ‎10 Sep 2025 09:30 PM

Re: Technical fault channels won't change

Posted by a Superuser, not a Sky employee. Find out more

@N7jaz  On the stream puck open the Netflix app, go to get help, run connection test.  What speed is being reported?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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