Discussion topic: Very dark pictures on sky stream puck
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Message posted on 05 Apr 2025 05:50 PM
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Very dark pictures on sky stream puck
Evening all,
had the original puck for 2 years and then suddenly the screen would go very dark and dull and turning the puck on and off many times would resolve it. Tried different hdmi leads and still the same situation.
sky sent me a new puck and still does the same, thought it could be tv but colours are find when using the apps on the tv, Netflix and Disney for example.
confused why this is doing this, any ideas
thank you for taking time to read this post.
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Message posted on 05 Apr 2025 05:53 PM - last edited: 05 Apr 2025 05:55 PM
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Re: Very dark pictures on sky stream puck
Sorry ignore this. misread your post.
Sky Stream, Sky Glass, Panasonic DX902, Pioneer LX-901 7.1.4
Message posted on 05 Apr 2025 05:55 PM
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Re: Very dark pictures on sky stream puck
@Rich007jp If this happens on 2 different pucks it would suggest maybe a possible TV fault affecting the HDMI inputs? Have you tried a different HDMI input? Does the same happen?
As the TV apps don't use HDMI they may well not be affected.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 08 Apr 2025 11:55 AM
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Re: Very dark pictures on sky stream puck
Could it be that you've selected the 4k output (2160p) from the puck? That has more dynamic range than HD and can appear darker.
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