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This discussion topic has been answered Discussion topic: New to sky

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This message was authored by: Filmbuff1

Message posted on ‎07 Apr 2025 05:10 PM

New to sky

I am not very tech savvy so apologies if this sounds stupid. I am in the process of moving to sky. Have my sky stream was trying to set it up with current broadband as there are issues with my previous provider box.

 

Have plugged in and connected to TV via hdmi cable but nothing is coming up on the TV.

 

Do I need to plug Internet cable into sky stream or am I missing something.

 

Thanks

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This message was authored by: Filmbuff1 Answer

Message posted on ‎07 Apr 2025 06:07 PM

Re: New to sky

It helps if you check the puck is powered on.

 

We are up and running

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This message was authored by: Fothergill1

Message posted on ‎07 Apr 2025 05:36 PM - last edited: ‎07 Apr 2025 05:38 PM

Re: New to sky

Posted by a Superuser, not a Sky employee. Find out more

Hi @Filmbuff1 welcome to the forum and Sky stream.  Have a look at the following link which explains how to setup the puck including how to connect it up to your network.

https://www.sky.com/help/articles/setting-up-sky-stream 

 

There are also some more comprehensive videos on Youtube (see the link at the bottom of this forum page).

 

Good luck and post back if you still have problems.

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This message was authored by: Filmbuff1 Answer

Message posted on ‎07 Apr 2025 06:07 PM

Re: New to sky

It helps if you check the puck is powered on.

 

We are up and running

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This message was authored by: AndrewF_UK

Message posted on ‎07 Apr 2025 06:22 PM

Re: New to sky

Posted by a Superuser, not a Sky employee. Find out more
@Filmbuff1 wrote:

It helps if you check the puck is powered on.

 

We are up and running

It happens to the best of us. Glad it's working for you. 

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Consider liking this post if it was helpful, or mark as an answer if it solved it for you.
Sky Stream customer. Past user of Sky Digital, Sky+, Sky+ HD and Sky Q. 3x pucks. Main TV is an LG OLED with Sonos Beam.
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