Utsav plus he programmes over running and affecting recordings

[NS120]

We have a few shows on channel 705 Utsav Plus HD that are over running and affecting our recordings that we either only see less than half the episodes or miss it. It's been like that the last couple of days. Either they need to cut the advertisements out or review the scheduling! Its really frustrating that we can't rely on the recording and programme schedule!

[Mark39]

Probably something you need to take up with Utsav/The Star Network.

[Nat105]

I agree it's so frustrating I have to record every serial as each one is falling into the other it's pathetic not what we pay sky for😡

[Mark39]

@Nat105 oddly enough Sky aren't responsible for Utsav's programming and timekeeping, even if you're receiving the channel via the Sky platform.

Complain to Utsav.

[JustcallmeGina]

This issue is driving me completely crazy. Everything is off schedule. Anyone know how to contact Utsav Plus? Whenever I've messaged them in the past, I've not received any kind of response. It's really frustrating. 

[Bizmad]

Our contract is with Sky, so it would be best for us to address our concerns directly with them. They can then work with Utsav Plus, their supplier partner, to resolve the issue. Unfortunately, our influence over Utsav Plus is limited.

[MarkGoldsmith]

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@Bizmad wrote:

Our contract is with Sky, so it would be best for us to address our concerns directly with them. They can then work with Utsav Plus, their supplier partner, to resolve the issue. Unfortunately, our influence over Utsav Plus is limited.

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The EPG data for satellite channels is provided by the channels and not Sky. Therefore if the issue is with the EPG information being incorrect you need to raise this with the channel.

[Bizmad]

My email to Sky to ViewerR@sky.com

Good morning,

I am writing to address an issue with my TV, Broadband, and telephone package. A channel - Utsav plus - that we frequently watch and, more importantly, rely on for recording is not functioning as it should due to the previous program overrunning.

It is unacceptable that many customers, including myself, are facing this problem. While I understand that this may not be directly under Sky's control, I would like to remind you that our contract is with Sky. It is your responsibility to communicate with your supplier partner to find a resolution for these ongoing issues.

I request prompt action to rectify this matter.

Kind regards,  

(removed)

MODERATOR NOTE: Inappropriate content removed.

[Mark39]

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@Bizmad wrote:

Our contract is with Sky, so it would be best for us to address our concerns directly with them. They can then work with Utsav Plus, their supplier partner, to resolve the issue. Unfortunately, our influence over Utsav Plus is limited.

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Not Sky's responsibility.

[Nat105]

your clearly not being helpful to any of your sky customers who have the same issue!  Could you forward an email or contact number that we could please try.  As you are clearly not willing to help anyone!

[MarkGoldsmith]

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@Nat105 wrote:

your clearly not being helpful to any of your sky customers 

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FYI this is a community of other Sky customers not Sky customer services so they aren't "our" customers.

You may not agree with or like the advice that has been given in the thread but its accurate.

[AnilGoan]

You can download the entire programme via the  Catchup facility. It may a day late but you will watch the entire programme! 

[NS120]

Thanks but I checked their website and it just refers back to Sky and no obvious way to contact them directly 

[JustcallmeGina]

Yes. This is an option, I suppose, but it'd still really annoying. 😫

[TH17]

I agree it's also affecting my programmes they are over running you end up missing your ptograms it needs to be addressed as  a matter  of urgency this is not acceptable 

sky please advice