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Discussion topic: Use a Sky Puck in a different home

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This message was authored by JustDave This message was authored by: JustDave

Use a Sky Puck in a different home

Is it possible to use one of my sky pucks in a different address?  

are they linked to my sky internet IP address?


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This message was authored by GD1 This message was authored by: GD1 Answer

Re: Use a Sky Puck in a different home

Posted by a Superuser, not a Sky employee. Find out more

@JustDave wrote:

Is it possible to use one of my sky pucks in a different address?  

are they linked to my sky internet IP address?


No it is a clear breach of your T & C's to do that.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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This message was authored by GD1 This message was authored by: GD1 Answer

Re: Use a Sky Puck in a different home

Posted by a Superuser, not a Sky employee. Find out more

@JustDave wrote:

Is it possible to use one of my sky pucks in a different address?  

are they linked to my sky internet IP address?


No it is a clear breach of your T & C's to do that.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Use a Sky Puck in a different home

Posted by a Superuser, not a Sky employee. Find out more

@JustDave That would be a breach of contract on your part 


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my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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JustDave
Topic Author
This message was authored by JustDave This message was authored by: JustDave

Re: Use a Sky Puck in a different home

Even if it's me using it when I'm travelling with work?

 

 

This message was authored by GD1 This message was authored by: GD1

Re: Use a Sky Puck in a different home

Posted by a Superuser, not a Sky employee. Find out more

@JustDave wrote:

Even if it's me using it when I'm travelling with work?

 

 


Correct, you need to use Sky Go for that purpose (if you have the whole home sub also).

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


JustDave
Topic Author
This message was authored by JustDave This message was authored by: JustDave

Re: Use a Sky Puck in a different home

I'm subscribed to every package on sky.  

was hoping to be able to just plug it in when I'm away.

 

thanks for the info.

This message was authored by best+of+the+best This message was authored by: best+of+the+best

Re: Use a Sky Puck in a different home

Posted by a Superuser, not a Sky employee. Find out more

@JustDave wrote:

I'm subscribed to every package on sky.  

was hoping to be able to just plug it in when I'm away.

 

thanks for the info.


@JustDave do you have an Apple tv box check the app store for Sky Go 

Screenshot_20230818-192014_Chrome.jpg

This message was authored by SlenderRobert This message was authored by: SlenderRobert

Re: Use a Sky Puck in a different home


@GD1 wrote:

@JustDave wrote:

Even if it's me using it when I'm travelling with work?

 

 


Correct, you need to use Sky Go for that purpose (if you have the whole home sub also).


Sky Go works without Whole Home on mobile devices, laptops & tablets. You can stream most things in your Sky package whilst away from home in the UK. You do need Whole Home for it to work on an Apple TV box though. 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Use a Sky Puck in a different home

Posted by a Superuser, not a Sky employee. Find out more

@JustDave 

 

The 'official' answer from Sky is:

 

If you or any other person uses any of the TV services on Sky Glass or Sky Stream puck anywhere other than your home address you will be in breach of this contract and we may charge you an Additional Location Charge or suspend certain subscription services for use at that other address in accordance with clause 4.16 below. We use data received from compatible devices and network connections you use to access your TV Services to ensure you are only using your TV Services at your address and in accordance with clause 4.4 below.

4.4. You agree to use your TV services for your household's own private domestic enjoyment at your address only and not for any commercial or business purpose.

4.16. If you or any other person uses any of the TV services or your account anywhere other than your address, you will be in breach of this contract. As such, we may either suspend your TV services or charge you an Additional Location Charge for use at that other address based on the price of your subscription at your address. We will notify you before taking any action or applying that additional charge to your account.

 

 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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