Discussion topic: Unable to input card details

This message was authored by: NatalieS81 · ‎26 Aug 2024

Hi, i am looking for help to add sky stream onto my account as i already have sky broadband i thought this would be easy everything was fine till i got to the section of add 8th and 9th digit of card used to pay for subscription i entered the digits several times and its still coming up red invalid tried to get a hold of someone on the phone and they hung up when i answered and trying to use the virtual chat is impossible and there is no option of live chat to help me i have triple checked the right digits were entererd i even went onto my laptop incase there was an issue with my mobile.

This message was authored by: mikealanr · ‎26 Aug 2024

@NatalieS81

We are fellow subscribers here. You will need to call Sky again.

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

Discussion topic: Unable to input card details

Unable to input card details

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