0

Discussion topic: Unable to input card details

Reply
Avatar for NatalieS81
Level 0 icon
What's this?
This message was authored by: NatalieS81

Message posted on ‎26 Aug 2024 05:15 PM

Unable to input card details

Hi, i am looking for help to add sky stream onto my account as i already have sky broadband i thought this would be easy everything was fine till i got to the section of add 8th and 9th digit of card used to pay for subscription i entered the digits several times and its still coming up red invalid tried to get a hold of someone on the phone and they hung up when i answered and trying to use the virtual chat is impossible and there is no option of live chat to help me i have triple checked the right digits were entererd i even went onto my laptop incase there was an issue with my mobile. 

Report post
Post 1 of 2
518 Views
0 Likes
Reply
Reply

All Replies

Avatar for mikealanr
Level 11 icon
What's this?
Superuser
This message was authored by: mikealanr

Message posted on ‎26 Aug 2024 09:06 PM

Re: Unable to input card details

Posted by a Superuser, not a Sky employee. Find out more

@NatalieS81 

 

We are fellow subscribers here. You will need to call Sky again.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 2 of 2
488 Views
Reply
Reply