@AlexBridgland wrote:
My broadband is working but my sky Stream service isn't just telling me I have no signal
Firstly have you tried rebooting the puck to see if that helps?
If your device is on software version QS28:
1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.
Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.
If you don't have software version QS28 yet, then to reboot the device you need to turn it off at the plug for 2 minutes.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
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