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Discussion topic: Tv not working

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Avatar for Ruttiemabootie
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This message was authored by: Ruttiemabootie

Message posted on ‎11 Jul 2024 08:59 PM

Tv not working

My tv keeps saying 

This app is currently unavailable

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎11 Jul 2024 09:02 PM

Re: Tv not working

Posted by a Superuser, not a Sky employee. Find out more

@Ruttiemabootie  What app?  Sky stream, where you've posted, isn't an app but a TV box.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Fothergill1

Message posted on ‎12 Jul 2024 12:13 AM

Re: Tv not working

Posted by a Superuser, not a Sky employee. Find out more

@Ruttiemabootie Try restarting the Glass/puck by going into Settings > System Management > Resets & Updates > Restart device (do not do a factory reset).  It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t panic when you first start the process.

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