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Avatar for Kath1954
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Message posted on ‎25 Nov 2024 11:40 AM

Tv goes off at midnight

At midnight the tv goes blank and we get an error message after I have turned the tv and puck off and on again the message reads programme loading but it never does we have missed the ending to silent witness for three weeks now any ideas.  Thanks 

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Message posted on ‎25 Nov 2024 12:40 PM

Re: Tv goes off at midnight

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Hi @Kath1954 

 

Your TV uses the internet to deliver content. Do you have anything set up on your router to turn off WiFi etc? 

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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Avatar for mikealanr
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This message was authored by: mikealanr Answer

Message posted on ‎25 Nov 2024 12:40 PM

Re: Tv goes off at midnight

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kath1954 

 

Your TV uses the internet to deliver content. Do you have anything set up on your router to turn off WiFi etc? 

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Avatar for martswain
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Message posted on ‎25 Nov 2024 04:39 PM

Re: Tv goes off at midnight

@Kath1954  who is your ISP?

I am with TalkTalk, a feature called Homework Time in their Home Safe settings caused exactly that issue at midnight when enabled, the internet just stopped.

Suggest you investigate your ISP security or router settings first.




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Message posted on ‎26 Nov 2024 10:24 AM

Re: Tv goes off at midnight

Hi I am with talktalk so will investigate thanks

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Message posted on ‎26 Nov 2024 10:25 AM

Re: Tv goes off at midnight

Thanks all

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