Sky Stream
4

Discussion topic: Tv goes off at midnight

Reply
Answered - Go to Answer
Kath1954
What's this?
This message was authored by Kath1954 This message was authored by: Kath1954

Tv goes off at midnight

‎25 Nov 2024 11:40 AM

At midnight the tv goes blank and we get an error message after I have turned the tv and puck off and on again the message reads programme loading but it never does we have missed the ending to silent witness for three weeks now any ideas.  Thanks 

Report post
Post 1 of 5
169 Views
Reply
0 Likes
View answer in the context of this discussion

Best Answers
mikealanr
What's this?
Superuser
This message was authored by mikealanr This message was authored by: mikealanr Answer

Re: Tv goes off at midnight

‎25 Nov 2024 12:40 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kath1954 

 

Your TV uses the internet to deliver content. Do you have anything set up on your router to turn off WiFi etc? 

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

View this Answer within the discussion

Report post
Post 2 of 5
145 Views
Reply
0 Likes

Did this answer not help you?

Reply

All Replies

mikealanr
What's this?
Superuser
This message was authored by mikealanr This message was authored by: mikealanr Answer

Re: Tv goes off at midnight

‎25 Nov 2024 12:40 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kath1954 

 

Your TV uses the internet to deliver content. Do you have anything set up on your router to turn off WiFi etc? 

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 2 of 5
146 Views
Reply
0 Likes

Did this answer not help you?

martswain
What's this?
This message was authored by martswain This message was authored by: martswain

Re: Tv goes off at midnight

‎25 Nov 2024 04:39 PM

@Kath1954  who is your ISP?

I am with TalkTalk, a feature called Homework Time in their Home Safe settings caused exactly that issue at midnight when enabled, the internet just stopped.

Suggest you investigate your ISP security or router settings first.




Report post
Post 3 of 5
112 Views
Reply
Kath1954
What's this?
Topic Author
This message was authored by Kath1954 This message was authored by: Kath1954

Re: Tv goes off at midnight

‎26 Nov 2024 10:24 AM

Hi I am with talktalk so will investigate thanks

Report post
Post 4 of 5
86 Views
Reply
0 Likes
Kath1954
What's this?
Topic Author
This message was authored by Kath1954 This message was authored by: Kath1954

Re: Tv goes off at midnight

‎26 Nov 2024 10:25 AM

Thanks all

Report post
Post 5 of 5
84 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

New Discussion