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Discussion topic: Tv freezing and oud cutting out

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This message was authored by deb51 This message was authored by: deb51

Tv freezing and oud cutting out

Tv keeps cutting out freezing ad lssof sound

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This message was authored by GD1 This message was authored by: GD1

Re: Tv freezing and oud cutting out

Posted by a Superuser, not a Sky employee. Find out more

@deb51  Is this a Glass TV or are you referring to a stream puck?

 

How is it connected to your hub?  What speed is the puck/Glass TV getting?   Go the netflix app, get help, run speed test.

 

You need at least 25mbps for HD & 35mbps for UHD, anything less than that and these issue will occur.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Super+Anthony This message was authored by: Super+Anthony

Re: Tv freezing and oud cutting out

Same thing happens with me. I was watching iPlayer and the football and it suddenly stops playing and then the puck turning off. Apparently it's an issue with my broadband provider. My speed is 500MBPS

 

I also just had it on Sky sports main event watching the cricket. It just froze and didn't do anything. I had to swap channels and go back

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