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Discussion topic: Tv freezing and oud cutting out

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This message was authored by: deb51

Message posted on ‎10 Jul 2024 06:11 PM

Tv freezing and oud cutting out

Tv keeps cutting out freezing ad lssof sound

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎10 Jul 2024 06:22 PM

Re: Tv freezing and oud cutting out

Posted by a Superuser, not a Sky employee. Find out more

@deb51  Is this a Glass TV or are you referring to a stream puck?

 

How is it connected to your hub?  What speed is the puck/Glass TV getting?   Go the netflix app, get help, run speed test.

 

You need at least 25mbps for HD & 35mbps for UHD, anything less than that and these issue will occur.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Super+Anthony

Message posted on ‎11 Jul 2024 04:13 PM - last edited: ‎11 Jul 2024 06:09 PM

Re: Tv freezing and oud cutting out

Same thing happens with me. I was watching iPlayer and the football and it suddenly stops playing and then the puck turning off. Apparently it's an issue with my broadband provider. My speed is 500MBPS

 

I also just had it on Sky sports main event watching the cricket. It just froze and didn't do anything. I had to swap channels and go back

(Please Note: I am Neurodivergent )
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