Discussion topic: Tv freezing and oud cutting out

This message was authored by: deb51 · ‎10 Jul 2024

Tv keeps cutting out freezing ad lssof sound

This message was authored by: GD1 · ‎10 Jul 2024

@deb51 Is this a Glass TV or are you referring to a stream puck?

How is it connected to your hub? What speed is the puck/Glass TV getting? Go the netflix app, get help, run speed test.

You need at least 25mbps for HD & 35mbps for UHD, anything less than that and these issue will occur.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: Super+Anthony · ‎11 Jul 2024

Same thing happens with me. I was watching iPlayer and the football and it suddenly stops playing and then the puck turning off. Apparently it's an issue with my broadband provider. My speed is 500MBPS

I also just had it on Sky sports main event watching the cricket. It just froze and didn't do anything. I had to swap channels and go back

(Please Note: I am Neurodivergent )

Discussion topic: Tv freezing and oud cutting out

Tv freezing and oud cutting out

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