There is a technical fault with this program. Please try again later - all live channels

[REmptage]

As per the subject, I am getting the technical fault message for all BBC, ITV, Sky channels at the moment, haven't  found any that work. there is no problem with the bradband as watching through the associated app (iPlayer, ITVX etc) works without issue.  I have tried restarting the puck using the menu option under Settings -> System manageemnt -> Resets & updates and also via a power cycle with no improvement.  is anyone else having this issue at the moment?

This is on a Stream Puck Running Entertainment OS 1.3  Build version QS034.023.01P on Hardware model IP061-ef.

[Mark39]

See Sky's help here: https://www.sky.com/help/articles/there-is-a-technical-fault-with-this-channel

[REmptage]

Hi Mark, thanks for the suggestion, however that has not helped, I have now also restarted my router and then restarted the puck again but the stuation has not changed, catchup services work but live tv does not.

[REmptage]

It looks like I posted this in the wrong area, should have gone to sky Stream section, would apperciate it being moved if possible.

[GD1]

@REmptage  On the syream puck open the Netflix app, go to Get Help, run the connection test, what speed is being reported here?

[lettice]

Have moved your post over to Sky Stream.

Assuming your puck is getting the recommended local network speed.

Just to be certain.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, say a few minutes between tests.
The Sky recommended minimum broadband speed is 25Mbps. Or 30Mbps if you add an extra Sky Stream puck or to watch in UHD.

Would also suggest giving your broadband router a reboot and once done, doing another settings restart on your puck.

[REmptage]

Thanks @lettice , the Netflix app reports between 70Mbps and 83Mbps, so no issue there. I have restarted the router, as well as the puck multiple times with no improvement.  I tried watching something through the channel 4 app and got message 4200-DRM-FAILED so decided to do a puck reset by holding the power button whilst plugging in.  I have connected the remote and got as far as checking our account, and 30 minutes later have decided to watch something without the puck, will update later if anything has changed.

[REmptage · Accepted solution]

Another 45 minutes later and the screen had not updated so i power cycled the puck and the setup continued, completing in around 5 minutes this time, and this finally appears to have fixed the issue.

[Connorskid48]

Sorry what is a puck?

[Bigal66]

Used I'm ice hockey lol .  It's a seriously flawed piece of 💩that sky gives us instead of having a dish on the wall . A small black box that enables you to watch sky and other entertainment apps . Would  be great if it worked properly 🤬🤬🤬🤬

[Bigal66]

It's absolutely nothing to do with your internet ,it's the puck it's not up to the job . I've the same problem. Everyday having to reset it . I even upgraded to the WiFi max which I think has made it worse 🙄