Discovery+

[Chrissie1969]

Ok so I have a problem with this app when I sign in to my account it shows I already have discovery+ standard but when I try to watch anything on discovery plus it says I need to " upgrade to watch"  I have already tried a factory reset of my puc and still get the same message. 
How can I put this right.

[Tom-W19]

Hi @Chrissie1969 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Caca-Rooney]

I get discovery + for free as I have been a customer for 18 years. Unable to get the channel as asking to upgrade, how?

[Greenfingers001]

Hi there @Caca-Rooney , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you Caca-Rooney . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks