Technical fault

[Barb10]

My screen has had a message for hours saying "there's a technical fault, please try again later". Even turning the tv off and coming back later hasn't changed a thing. Can't even watch a film as the black line with the message covers the whole top of the screen. 

[mikealanr · Accepted solution]

Hi @Barb10 

Try unplugging your Sky Stream box at the mains for a few minutes and try again. If you still having difficulty, ensure that your broadband speeds meet the requirements for Sky Stream (25Mbps for HD and 30Mbps for UHD). You may have a more stable experience plugging your box in via ethernet cable and turning WiFi off in the settings.

MikeAlanR

[Barb10]

Unplugging it for a few minutes worked. Thank you very much for your help. 

[DaveDub]

@mikealanr 

I've been having the same issue for the last few days with all 4 of my sky stream pucks.ive unplugged them and restarted but the problem persists.

technical fault & loss of connection are the two warnings  on screen 

nothing wrong with my broadband 

I run regular speed tests on my Apple devices and it's fine 

seems to be a software issue with  the pucks. 

im thinking it might have something to do with the latest update QOS35....

when the puck is working it streams hrd content easily so not a broadband speed problem 

[BenJoBanjo]

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@DaveDub wrote:

@mikealanr 

I've been having the same issue for the last few days with all 4 of my sky stream pucks.ive unplugged them and restarted but the problem persists.

technical fault & loss of connection are the two warnings  on screen 

nothing wrong with my broadband 

I run regular speed tests on my Apple devices and it's fine 

seems to be a software issue with  the pucks. 

im thinking it might have something to do with the latest update QOS35....

when the puck is working it streams hrd content easily so not a broadband speed problem 

---

The difference with Sky Stream is that it is a server-based system - therefore you need both a fast and stable broadband connection.

Have you run a speed check on the puck itself? To do this, open the Netflix app, navigate to the get help menu on the left and run a network check. This will tell you the actual speed the puck is receiving, not what any of your Apple devices are receiving. 

Run the test a few times and see if the speed fluctuates. 

[DaveDub]

@BenJoBanjo 

No I haven't tried that test.i will do later thanks.

ive had these pucks a year and a half and never had these issues.very frustrating 

[DaveDub]

@BenJoBanjo 

I found the speed test in the Netflix app on sky stream.thanks for the advice 

connectivity problem seems to be a compatibility issue with sky stream and my Eir broadband.no problem with any other devices in the house.

i ran the stream puck off my mobile data to test it and it works fine.

strange because I have sky stream 1 and a half years now and only coming across this problem now