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Message posted on ‎19 Apr 2024 09:04 PM

Technical fault

My screen has had a message for hours saying "there's a technical fault, please try again later". Even turning the tv off and coming back later hasn't changed a thing. Can't even watch a film as the black line with the message covers the whole top of the screen. 

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Message posted on ‎19 Apr 2024 09:28 PM

Re: Technical fault

Posted by a Superuser, not a Sky employee. Find out more

Hi @Barb10 

 

Try unplugging your Sky Stream box at the mains for a few minutes and try again. If you still having difficulty, ensure that your broadband speeds meet the requirements for Sky Stream (25Mbps for HD and 30Mbps for UHD). You may have a more stable experience plugging your box in via ethernet cable and turning WiFi off in the settings.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr Answer

Message posted on ‎19 Apr 2024 09:28 PM

Re: Technical fault

Posted by a Superuser, not a Sky employee. Find out more

Hi @Barb10 

 

Try unplugging your Sky Stream box at the mains for a few minutes and try again. If you still having difficulty, ensure that your broadband speeds meet the requirements for Sky Stream (25Mbps for HD and 30Mbps for UHD). You may have a more stable experience plugging your box in via ethernet cable and turning WiFi off in the settings.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Barb10

Message posted on ‎19 Apr 2024 11:50 PM

Re: Technical fault

Unplugging it for a few minutes worked. Thank you very much for your help. 

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