Technical error activating Netflix

[Taffyhgl]

I have a Netflix account linked to the BT broadband I left to switch to Sky. My Sky package includes standard Netflix. When I open Netflix it ssks me to sign in but isnt linked to my sky account or old Bt one so asks for a new payment method. In Sky help i found the link to the Netflix page but once ive signed in to Sky and done 2FA it says Technicall error, start again. Called Netflix, they say Sky need to send me an activation email which I haven't had. Do i need this. Sky helpbot has been of no help and the help screens send you around in circles. Not impressed so far..

[lettice]

You need to follow the Netflix activation as described for your Sky product, whether SkyQ or Sky Stream/Glass in this help article;

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

It may be a case of creating a new Netflix account with a new email address, if it's not allowing you to Passover your BT one.

[Taffyhgl]

Thanks but ive tried that exact process a few times. 

The Netflix Page link at step 1 takes me through sign on... Then i get a technical error. 

[Taffyhgl]

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[lettice]

Even though it says it's Sky not you.

Page technical errors like that often get resolved by clearing your browser cache and restarting your device, using another browser or another device.

[Taffyhgl]

Genuinely appreciate the advice. 

• Unfortunately new device on which ive not logged into my Sky account before, same error.  Ill ring the help desk tomorrow and see if they can help.  

I did notice the puck was showing a different name (and requested Pin) when I first powered it on. Could it be a 2nd hand puck? Not sure why that would lead to this error. 

[lettice]

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@Taffyhgl wrote:

Genuinely appreciate the advice. 

• Unfortunately new device on which ive not logged into my Sky account before, same error.  Ill ring the help desk tomorrow and see if they can help.  

I did notice the puck was showing a different name (and requested Pin) when I first powered it on. Could it be a 2nd hand puck? Not sure why that would lead to this error. 

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Yes, best bet then is to call Sky.

They should not be sending out any Pucks like that with previous customer data not removed. But, I have heard of similar kind of mentions on a few rare occasions before.

If that is the case, it may have some remnants of a previous Sky id and that would be the  reason for the problem.

Sky may ask you to do a factory reset, if that is the case.

We have been advised to recommend only doing a Factory reset, when you are on a call to Sky, as it can on occasions cause some Puck account issues and only Sky can sort it via a call to them.

Mind, you are always at liberty yourself to try a factory reset and see if that helps resolve your issue.

Hope any of the above or you call tomorrow gets this resolved.

[Taffyhgl]

Now sorted after a call to support. 

Needed to factory reset the puck and start sgain as Tv account hadn't activated.  This time there were a few more steps before it got to the "Hello.." page so im sure the puck had previously been owned by someone else and not cleared.

After that all behaved as expected, Netflix and Discovery recognised the link to Sky and are now working. 

• Online help not great and the number of "sorry we have an error" pages is not great. Hopefully all down to the dodgy puck! 

Moderator note: spacing removed

[lettice]

That is good to hear.

Hoping you can now enjoy your viewing 😀

I will flag to Sky in our Superusers closed area that it seemed your Puck was possibly not sent to you in a good state for setup.