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[BooMom]

@MarkGoldsmith Hi Mark I'm having issues with my puck, and wonder if a reboot will reslove them. Can you tell me if you lose all your settings (playlist, favourites etc) following a reboot?

Thanks. 🙂

[BenJoBanjo · Accepted solution]

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@BooMom wrote:

@MarkGoldsmith Hi Mark I'm having issues with my puck, and wonder if a reboot will reslove them. Can you tell me if you lose all your settings (playlist, favourites etc) following a reboot?

Thanks. 🙂

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A reboot will not reset all your settings. Only a factory reset will do that. 

[lettice]

I've moved your post away from that other topic.

If you do a settings restart, it will keep everything as it is.
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

If a restart does not help, let us know if there is anything further that you are having problems with on your puck, so that the community can  help you with?

A factory reset in the Puck settings will though will delete your playlist entries and your logins with apps.

It is not recommended to perform a factory reset, unless Sky have requested you to do so or you are on a chat or ll with Sky.

A factory reset can sometimes cause some ongoing account issues, that only Sky can sort for you.