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Discussion topic: TV programmes disappeared

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This message was authored by: mikealanr

Message posted on ‎08 Oct 2025 09:44 PM

Re: No bbc on streaming

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Hi @Djtracey42 

 

There was an outage skys side and a number of threads on the community re this. Service seems to have been restored for some users, but it may be intermittent.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

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Message posted on ‎08 Oct 2025 09:44 PM

Re: TV programmes disappeared

Well now it is 21h45 and no EPG or live channels. Best that Sky publish the compensation amount that we all are due

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This message was authored by: mikealanr

Message posted on ‎08 Oct 2025 09:44 PM

Re: Tv guide not working

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Hi @Minyan 

 

There was an outage skys side and a number of threads on the community re this. Service seems to have been restored for some users, but it may be intermittent.

 

MikeAlanR

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

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This message was authored by: mikealanr

Message posted on ‎08 Oct 2025 09:45 PM

Re: Sky stream box

Posted by a Superuser, not a Sky employee. Find out more

Hi @ChrisPratt2024 

 

There was an outage skys side and a number of threads on the community re this. Service seems to have been restored for some users, but it may be intermittent.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: mikealanr

Message posted on ‎08 Oct 2025 09:46 PM

Re: No tv guide or tv channels

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jamie218 

 

There was an outage skys side and a number of threads on the community re this. Service seems to have been restored for some users, but it may be intermittent.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: mikealanr

Message posted on ‎08 Oct 2025 09:46 PM

Re: Sky Stream is dog **bleep**

Posted by a Superuser, not a Sky employee. Find out more

Hi @Moogleton 

 

There was an outage skys side and a number of threads on the community re this. Service seems to have been restored for some users, but it may be intermittent.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Message posted on ‎08 Oct 2025 09:50 PM

Re: BBC1 “Technical Fault” no picture.

Update:  Did a power cycle (turned off >2 mins). 
TV Guide icon and channel icons all back but still "tech fault" on BBC 1. 
checked system. OS, build version and UI version still the same as before. 

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Message posted on ‎08 Oct 2025 09:51 PM

Re: Technical fault , keep switch on and off but not resolve

Thank you for your advice - after much faffing it has now returned to normality

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Message posted on ‎08 Oct 2025 09:51 PM

Re: BBC1 “Technical Fault” no picture.

Posted by a Superuser, not a Sky employee. Find out more

@John08R 

 

As per my previous response the issue is sky side and not local to you. 

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Message posted on ‎08 Oct 2025 09:54 PM

Re: No live tv

@Jo343 Hopefully by now you have been on sky help and seen the we have a TV issue and they are looking at it currently!

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Message posted on ‎08 Oct 2025 10:09 PM

Re: Sky stream - is it really this rubbish??

Now sitting with a frozen screen. MTV channel. 

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Message posted on ‎08 Oct 2025 10:11 PM

Sky TV with puck

Is it down for others? Can't watch live TV or stream TV series from play lists.
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Message posted on ‎08 Oct 2025 10:11 PM

Re: TV programmes disappeared

Had anyone managed to sort this issue yet ?

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This message was authored by: BubbyGee

Message posted on ‎08 Oct 2025 10:12 PM

Re: TV programmes disappeared

TV guide extremely patchy with most programmes not loading. Rebooted three times and no improvement. Seems like a Sky network problem as this forum is filled with the same complaint. Sort it out Sky.

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Message posted on ‎08 Oct 2025 10:14 PM

Re: TV programmes disappeared

It's still on going if you check the status in my app it will say there is a fault and engineers are trying to fix it, but not eta 

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