TV channel stream keeps jumping

[Trio282]

I have an issue where my TV program accessed from my puck keeps freezing and then jumping forward, I have rebooted both the Puck and my router numerous times but it keeps happening and on pretty much whichever channel I am watching

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Trio282]

Lisa I tried what they asked and it looks like a WiFi issue. But the bubble is no longer there

[Fothergill1]

@Trio282 I have re-escalated the post for you as the online chat would have expired after 48 hours of inactivity.

cc @Lisa-P1987 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Lisa-P1987]

We are still looking to help you Trio282 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks