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Message posted on ‎05 Jan 2024 09:12 PM

T

The connection on my tv is not working, I've checked the stream box and the light is on, I've checked the hub box and all the lights are green, I've checked the connection on my phone and that says WiFi connected. 

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Superuser
This message was authored by: GD1 Answer

Message posted on ‎05 Jan 2024 09:25 PM

Re: T

Posted by a Superuser, not a Sky employee. Find out more

@SJ82  No signal is the TV telling you the input you have selected isn't the Stream Box, you need to scroll through the inputs on your TV to get the correct one.

 

It is nothing to do with your wifi.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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Superuser
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Message posted on ‎05 Jan 2024 09:18 PM

Re: T

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@SJ82  What message are you seeing on your TV screen?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎05 Jan 2024 09:23 PM

Re: T

There's no message it just says no signal, I've been on to my tv settings and tried to connect to my WiFi it says connection failed however the signal is all green! 

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Superuser
This message was authored by: GD1 Answer

Message posted on ‎05 Jan 2024 09:25 PM

Re: T

Posted by a Superuser, not a Sky employee. Find out more

@SJ82  No signal is the TV telling you the input you have selected isn't the Stream Box, you need to scroll through the inputs on your TV to get the correct one.

 

It is nothing to do with your wifi.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎05 Jan 2024 09:27 PM

Re: T

Have checked  the hdmi  connection to the tv 

P c marlow
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Message posted on ‎05 Jan 2024 09:29 PM

Re: T

Of course!!!! Silly me the one thing I didn't check thank you feel like a plum now!! lol 

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Message posted on ‎05 Jan 2024 09:31 PM

Re: T

Make sure that it is pushed  in at both ends 

P c marlow
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Message posted on ‎05 Jan 2024 09:33 PM

Re: T

Thank you!! can't believe I didn't think of that 

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Message posted on ‎06 Jan 2024 09:17 AM

Re: T

I hope everything  is  working OK now

P c marlow
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