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Discussion topic: T

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This message was authored by SJ82 This message was authored by: SJ82

T

The connection on my tv is not working, I've checked the stream box and the light is on, I've checked the hub box and all the lights are green, I've checked the connection on my phone and that says WiFi connected. 


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This message was authored by GD1 This message was authored by: GD1 Answer

Re: T

Posted by a Superuser, not a Sky employee. Find out more

@SJ82  No signal is the TV telling you the input you have selected isn't the Stream Box, you need to scroll through the inputs on your TV to get the correct one.

 

It is nothing to do with your wifi.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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This message was authored by GD1 This message was authored by: GD1

Re: T

Posted by a Superuser, not a Sky employee. Find out more

@SJ82  What message are you seeing on your TV screen?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


SJ82
Topic Author
This message was authored by SJ82 This message was authored by: SJ82

Re: T

There's no message it just says no signal, I've been on to my tv settings and tried to connect to my WiFi it says connection failed however the signal is all green! 

This message was authored by GD1 This message was authored by: GD1 Answer

Re: T

Posted by a Superuser, not a Sky employee. Find out more

@SJ82  No signal is the TV telling you the input you have selected isn't the Stream Box, you need to scroll through the inputs on your TV to get the correct one.

 

It is nothing to do with your wifi.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: T

Have checked  the hdmi  connection to the tv 

SJ82
Topic Author
This message was authored by SJ82 This message was authored by: SJ82

Re: T

Of course!!!! Silly me the one thing I didn't check thank you feel like a plum now!! lol 

This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: T

Make sure that it is pushed  in at both ends 

SJ82
Topic Author
This message was authored by SJ82 This message was authored by: SJ82

Re: T

Thank you!! can't believe I didn't think of that 

This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: T

I hope everything  is  working OK now

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