Discussion topic: Super Sections Not Working

This message was authored by: Stephen+Mourton · ‎10 Aug 2024

I am new to Stream and liking it so far. Everything seems to work fine except in the 'Super Sections' Again most work when pressed apart from 'TV shows' and 'Movies'. All I get is a spinning wheel telling me to 'Please wait' but no matter how long I wait nothing appears. I have done the usual and powered off waited at least 30 seconds and powered on again but unfortunately that didn't fix it. Can anyone help please?

This message was authored by: mikealanr · ‎10 Aug 2024

Hi @Stephen+Mourton

Try a power off at the mains again, but leave it for a few minutes. 30 seconds doesn't seem to be sufficient with the pucks to clear faults. Failing that I would try a network reset or nuclear option of a full reset.

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

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This message was authored by: mikealanr · ‎10 Aug 2024

Hi @Stephen+Mourton

Try a power off at the mains again, but leave it for a few minutes. 30 seconds doesn't seem to be sufficient with the pucks to clear faults. Failing that I would try a network reset or nuclear option of a full reset.

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Discussion topic: Super Sections Not Working

Super Sections Not Working

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