1

This discussion topic has been answered Discussion topic: Super Sections Not Working

Reply
Answered - Go to Answer
Avatar for Stephen+Mourton
Level 7 icon
What's this?
This message was authored by: Stephen+Mourton

Message posted on ‎10 Aug 2024 08:37 AM

Super Sections Not Working

I am new to Stream and liking it so far.  Everything seems to work fine except in the 'Super Sections'  Again most work when pressed apart from 'TV shows' and 'Movies'.  All I get is a spinning wheel telling me to 'Please wait' but no matter how long I wait nothing appears.  I have done the usual and powered off waited at least 30 seconds and powered on again but unfortunately that didn't fix it.  Can anyone help please?

Report post
Post 1 of 2
455 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Avatar for mikealanr
Level 11 icon
What's this?
Superuser
This message was authored by: mikealanr Answer

Message posted on ‎10 Aug 2024 08:44 AM

Re: Super Sections Not Working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Stephen+Mourton 

 

Try a power off at the mains again, but leave it for a few minutes. 30 seconds doesn't seem to be sufficient with the pucks to clear faults. Failing that I would try a network reset or nuclear option of a full reset.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

View this Answer within the discussion

Report post
Post 2 of 2
443 Views
Reply

Did this answer not help you?
Reply

All Replies

Avatar for mikealanr
Level 11 icon
What's this?
Superuser
This message was authored by: mikealanr Answer

Message posted on ‎10 Aug 2024 08:44 AM

Re: Super Sections Not Working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Stephen+Mourton 

 

Try a power off at the mains again, but leave it for a few minutes. 30 seconds doesn't seem to be sufficient with the pucks to clear faults. Failing that I would try a network reset or nuclear option of a full reset.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 2 of 2
444 Views
Reply

Did this answer not help you?
Reply
Answered - Go to Answer