Stream released before it was ready

[David8850]

Sky do not seem to have got this right. 

When looking for channels movies, music etc comes up but no documentaries.

When fast forwarding we do not see thumb nail images as to see where we are when forwarding or going back just a percentage.

We have to reboot the stream far too often due to it freezing up.

[TimmyBGood]

@David8850 

Stream was actually released more than two years ago, in October 2021 alongside the Glass television sets.  It just wasn't available on its own for another year.

[MarkGoldsmith · Accepted solution]

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@David8850 wrote:

Sky do not seem to have got this right. 

When looking for channels movies, music etc comes up but no documentaries.

If you are referring to the TV Guide, that doesn't surprise me as there aren't really enough channels only dedicated to Documentaries. At the top of my head the only one that comes to me that is a dedicated documentary channel is Sky Documentaries. To pretty easy to find shows that are documentaries. You only need to do a voice search for "Documentary" and loads of documentaries from various channels pop up in the search results.

When fast forwarding we do not see thumb nail images as to see where we are when forwarding or going back just a percentage.

This is a bit trickier. Whilst i agree this can certainly be improved the issue will be that the fastforwarding will work differently depending which app/service you are watching on. How it works within shows that are being viewed via the various on-demand apps is completely at the discretion of the app owner and not Sky.

We have to reboot the stream far too often due to it freezing up.

I certainly don't have this experience, since i switched over from WIFI to ethernet.

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[Jones_The_Cat]

@David8850 

I too find fast forwarding to be impossibly erratic on Sky Stream, so much so that I now try not to do it at all. It seems to be a limitation of the hardware RAM cache which prevents it being able to show thumbnails on Sky content when moving fast through it. 

I also agree that the device requires rebooting far too often due to freezing. I am on a full fibre 500Mbps connection via ethernet (with WiFi turned off) and it still decides to lock up once a week or so for no logical reason whatsoever. 

I've never had to reboot a device as often as I've had to do so with my puck. Don't get me started on the remotes either. I'm on my third. The first two just died, again for no logical reason. The twisting trick worked on one of them for a few weeks but then it gave up. I don't see myself continuing with Stream for much longer. The rest of the family hate it. 

[David8850]

I am also on my third remote and second puck in less that six months 

[Fothergill1]

@Jones_The_Cat Yes, FF & RW certainly can be a painful experience and is probably the cause of most of my swearing at the TV.  In general terms I find I have more success by using the voice commands of Forward 4 minutes, back 20 seconds etc (still not ideal though).

As far as rebooting goes I moved from Glass to Stream exactly 7 weeks ago and have so far only had to reboot the puck twice which is less than I had to do on my Glass TV.  TBH it's about the same as Sky Q which I had to reboot every now and again.

Of course everyone has different expectations and experiences of streaming but I have now got so used to the convenience of watching what I want when I want that even with the Sky streaming issues I would not consider returning to Sky Q.  I haven't ruled out moving to a Firestick or Apple TV though.