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Discussion topic: Stream not working

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This message was authored by: SusanS70

Message posted on ‎03 May 2024 12:41 PM

Stream not working

Tv stream was working fine this morning now it says I need to upgrade. Bill is paid fully. Cannot understand why it says I need to upgrade. Can anyone help me please. 

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Avatar for MarkGoldsmith
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This message was authored by: MarkGoldsmith

Message posted on ‎03 May 2024 12:42 PM

Re: Stream not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @SusanS70 if you haven't already the first thing i'd suggest trying is to reboot the puck by unplugging it for a couple of minutes.

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This message was authored by: SusanS70

Message posted on ‎03 May 2024 11:28 PM

Re: Stream not working

Thank you for your message. Tried re booting still not working. Spoke to sky they don't know what's going on either. Said he's passed it to technical and to allow 72 hours. He's ringing me back Monday morning with an update.

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