Discussion topic: I've got the lets get connected page up but can't scroll down to WiFi password with tv remote

This message was authored by: Paul1914 · ‎14 Mar 2024

I cannot even set the sky stream up I cannot get past the let's connect as my tv remote will not change it it will not move up or down help

This message was authored by: MarkGoldsmith · ‎14 Mar 2024

Firstly try rebooting the puck by unplugging it for a couple of minutes.

you can also try resetting the remote

Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
Press 1 and 3 together for three seconds (bluetooth mode) and follow any on-screen instructions.

Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Please mark a response as an ANSWER if it has solved your query/issue

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This message was authored by: Exiled-in-HH · ‎15 Mar 2024

Why are you using the TV remote to control the Puck?

Exiled in HH

This message was authored by: GD1 · ‎15 Mar 2024

@Paul1914 Using the remote that came with the puck would prove more productive.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: Charlg · ‎03 May 2024

Did you find a solution?

Discussion topic: I've got the lets get connected page up but can't scroll down to WiFi password with tv remote

I've got the lets get connected page up but can't scroll down to WiFi password with tv remote

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Re: I've got the lets get connected page up but can't scroll down to WiFi password with tv remote

Re: I've got the lets get connected page up but can't scroll down to WiFi password with tv remote

Re: I've got the lets get connected page up but can't scroll down to WiFi password with tv remote

Re: I've got the lets get connected page up but can't scroll down to WiFi password with tv remote

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