@Callo1973 Sounds like an issue caused when connecting over a poor wifi connection, are you connecting over wifi?
What speed is your puck getting over wifi? Test this using the Netflix app, go to the setting and run the speed test.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
