0

Discussion topic: Stream not working

Reply
Avatar for SusanS70
Level 1 icon
What's this?
This message was authored by: SusanS70

Message posted on ‎03 May 2024 12:41 PM

Stream not working

Tv stream was working fine this morning now it says I need to upgrade. Bill is paid fully. Cannot understand why it says I need to upgrade. Can anyone help me please. 

Report post
Post 1 of 3
590 Views
0 Likes
Reply
Reply

All Replies

Avatar for MarkGoldsmith
Level 15 icon
What's this?
Superuser
This message was authored by: MarkGoldsmith

Message posted on ‎03 May 2024 12:42 PM

Re: Stream not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @SusanS70 if you haven't already the first thing i'd suggest trying is to reboot the puck by unplugging it for a couple of minutes.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 2 of 3
588 Views
Reply
Avatar for SusanS70
Level 1 icon
What's this?
Topic Author
This message was authored by: SusanS70

Message posted on ‎03 May 2024 11:28 PM

Re: Stream not working

Thank you for your message. Tried re booting still not working. Spoke to sky they don't know what's going on either. Said he's passed it to technical and to allow 72 hours. He's ringing me back Monday morning with an update.

Report post
Post 3 of 3
547 Views
0 Likes
Reply
Reply