Stream Technical fault

[MH1901]

This fault has NOT been sorted contrary to a Sky employee on a separate post on 2208.

i continually have to do a settings restart each time - 2 or 3 times a day. I am disabled and cannot keep disconnecting/ reconnecting cables. Tried new Ethernet cables etc

Sky tried to say it was my broadband providers fault - it's not - broadband speed always constant,  good and more than required (824mbps). Also checked Network speed etc.

We've had Q for years (been with Sky 21+ years) and moved to Stream 8 wks ago.

Another issue - in a morning Stream doesn't always come straight on - get the horizontal multicoloured Sky line and have to switch off/ on again. Sometimes can't change volume occasionally as well.

Not sure we can keep going with a service that is not fit for purpose.

[Jon34]

Sorry to hear of your troubles

I did have a faulty puck before as i was getting problems like this, i think the ethernet port was dodgy.

i know its a right pain, but maybe its worth asking sky to issue a replacement?

I do find that i have to reboot my sky pucks frequently, i use a smart plug to turn the tv off by the plug (extension lead that also has the puck plugged into it), i dont know if that might help you

[MH1901]

Thanks @Jon34  I did wonder about the Ethernet and a week ago swapped the first one with a spare  - so an hour ago have bought another.. I may get onto Sky again and ask for a  replacement puk regardless  incase it is the port but the tech fault may not be resolved - I literally phoned them about it last week after it was allegedly sorted. On 2208.

[Nicky102]

I can't put a channel on. Keeps coming up with . There is a technical fault. Please try again later.

[LauraFurness]

I'm having the same. It happened last night too, very annoying

[MH1901]

Tonight - we wanted to watch Midsomer Murders but started part way (9mins) through so 'watched from the start' - after an hour it randomly changed back to the start..... it's getting worse. Also wanted to watch a red button match  - no sound so had to restart.....again.....😡

Stream is not fit for purpose on current experience.

[Gillmaddock]

Can't view any apps. All frozen. Can't get on YouTube or netfix itvx etc

[Bocker1]

Same for me too can't get on any channel!!

[Nicky102]

I just turned it off at the wall. Then turned it all back on again. It worked. Thank god lol

[Bocker1]

Same! Annoying though happens quite a lot something Sky should look to resolve must be a hardware issue

[LauraFurness]

We bought a 300 year old house which I expected to give loads of problems yet the thing that fails more than anything is flipping Sky! Worst decision I made going to them.

[Jon34]

Honestly that was my exact thoughts when I got it.

Sadly though apart from using my fire stick there's not much choice out there, when it works it's a nice almost all in one kind of solution.

Have you tried putting the ethernet cable into a different port in your router? Usually yellow, I ask as sometimes port 1 doesn't work on some isp routers as they can be reserved for WAN

I'd also say the cable needs to be CAT5E at a minimum.

Usually the pucks are really quick when turning on with those coloured lines when connected to ethernet.

As for the quirks with the shows, random things happen like that, I think I've just got used to it.

[Jon34]

A 300 year old house! I bet that does wonders for WiFi and no end of problems if using a sky stream via WiFi 

[LauraFurness]

The WiFi is actually fine. We've had lots of problems with the internet going down and sky TV failing but inside the house, connections are all good. I'm also surprised by that 🤣

[MH1901]

The new cable arrived tomorrow I'd Cat8 will that be any good?

Meanwhile I'll keep restarting - for those who don't know - scroll to down on Home Screen to settings, across to system management – down to reset and across to restart. You'll need to wait for the puck to come on continuous White before it reconnects.

Any comment from a Sky employee as fault clearly NOT sorted and Stream not fit for purpose.