Stream Technical fault

[MH1901]

This fault has NOT been sorted contrary to a Sky employee on a separate post on 2208.

i continually have to do a settings restart each time - 2 or 3 times a day. I am disabled and cannot keep disconnecting/ reconnecting cables. Tried new Ethernet cables etc

Sky tried to say it was my broadband providers fault - it's not - broadband speed always constant,  good and more than required (824mbps). Also checked Network speed etc.

We've had Q for years (been with Sky 21+ years) and moved to Stream 8 wks ago.

Another issue - in a morning Stream doesn't always come straight on - get the horizontal multicoloured Sky line and have to switch off/ on again. Sometimes can't change volume occasionally as well.

Not sure we can keep going with a service that is not fit for purpose.

[Jon34]

Sorry to hear of your troubles

I did have a faulty puck before as i was getting problems like this, i think the ethernet port was dodgy.

i know its a right pain, but maybe its worth asking sky to issue a replacement?

I do find that i have to reboot my sky pucks frequently, i use a smart plug to turn the tv off by the plug (extension lead that also has the puck plugged into it), i dont know if that might help you

[MH1901]

Thanks @Jon34  I did wonder about the Ethernet and a week ago swapped the first one with a spare  - so an hour ago have bought another.. I may get onto Sky again and ask for a  replacement puk regardless  incase it is the port but the tech fault may not be resolved - I literally phoned them about it last week after it was allegedly sorted. On 2208.