Discussion topic: Stream Pucks

This message was authored by: Cooper+D · ‎23 Jun 2024

When Sky Stream first came out I ordered it with Whole Home so therefore I still have the 2 pucks as you owned them at that time. If I were to go back to stream would the original pucks that I've got be reactivated or would I be sent new one's. Thanks.

All my opinions are my own.

This message was authored by: SKY1992bf · ‎23 Jun 2024

@Cooper+D If you re activate pucks that you own you only pay the monthly subscription fee for your chosen packages

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: mikealanr · ‎23 Jun 2024

Hi @Cooper+D

If you order online Sky would likely charge you an activation fee loan you new pucks. If you call them and reactivate your account, you should be able to use your existing pucks. If you ever add another, this would be loaned and returned if you cancel again (but you keep your owned pucks).

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: Cooper+D · ‎23 Jun 2024

@mikealanr if I were to reactivate them would that then remove the £39.95 charge for them and all I would need to do is pay the package price.

All my opinions are my own.

This message was authored by: SKY1992bf · ‎23 Jun 2024

@Cooper+D If you re activate pucks that you own you only pay the monthly subscription fee for your chosen packages

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: SuetBT · ‎06 Oct 2024

Hello

Can you please provide me a Stream Puck?

Thanks

Sue

This message was authored by: SKY1992bf · ‎06 Oct 2024

@SuetBT You need to order one yourself through your online account or by calling sky directly

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

Discussion topic: Stream Pucks

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