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Avatar for Cooper+D
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This message was authored by: Cooper+D

Message posted on ‎23 Jun 2024 04:26 PM

Stream Pucks

When Sky Stream first came out I ordered it with Whole Home so therefore I still have the 2 pucks as you owned them at that time. If I were to go back to stream would the original pucks that I've got be reactivated or would I be sent new one's. Thanks.

All my opinions are my own.
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Avatar for SKY1992bf
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This message was authored by: SKY1992bf Answer

Message posted on ‎23 Jun 2024 05:27 PM

Re: Stream Pucks

Posted by a Superuser, not a Sky employee. Find out more

@Cooper+D  If you re activate pucks that you own you only pay the monthly subscription fee for your chosen packages 


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my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
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Message posted on ‎23 Jun 2024 05:03 PM

Re: Stream Pucks

Posted by a Superuser, not a Sky employee. Find out more

Hi @Cooper+D 

 

If you order online Sky would likely charge you an activation fee loan you new pucks. If you call them and reactivate your account, you should be able to use your existing pucks. If you ever add another, this would be loaned and returned if you cancel again (but you keep your owned pucks).

 

MikeAlanR

 

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

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This message was authored by: Cooper+D

Message posted on ‎23 Jun 2024 05:24 PM

Re: Stream Pucks

@mikealanr if I were to reactivate them would that then remove the £39.95 charge for them and all I would need to do is pay the package price.

All my opinions are my own.
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This message was authored by: SKY1992bf Answer

Message posted on ‎23 Jun 2024 05:27 PM

Re: Stream Pucks

Posted by a Superuser, not a Sky employee. Find out more

@Cooper+D  If you re activate pucks that you own you only pay the monthly subscription fee for your chosen packages 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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Avatar for SuetBT
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Message posted on ‎06 Oct 2024 04:04 PM

Re: Stream Pucks

Hello

 

Can you please provide me a Stream Puck?

Thanks

Sue

 

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This message was authored by: SKY1992bf

Message posted on ‎06 Oct 2024 04:11 PM

Re: Stream Pucks

Posted by a Superuser, not a Sky employee. Find out more

@SuetBT  You need to order one yourself through your online account or by calling sky directly 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
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