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Discussion topic: Stream Puck playlist missing episodes

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This message was authored by: LisaCarr

Stream Puck playlist missing episodes

My playlists constantly miss episodes that are not available. E.g big brother episodes 1-11 are available 12 and 13 are missing and 14+ are available. I am based in ROI 

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This message was authored by: lettice

Re: Stream Puck playlist missing episodes

Posted by a Superuser, not a Sky employee. Find out more

Your best bet to get this checked and resolved by Sky is to send an email to the Sky Viewer relations team to report it;
ViewerR@sky.uk

They do respond to emails with any updates for your queries or problems.

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Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
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This message was authored by: ShaneH

Re: Stream Puck playlist missing episodes

Viewer relations weren't much help to me when I reported a missing episode of a Virgin Media series. They kept blaming VM but they wouldn't commit to contact VM to solve the simple error. It took weeks for them to solve the issue.

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