Hi @Nitram47
Usually points to poor broadband speed or quality of connection between puck and router. Sky Stream needs 25Mbps for HD and 30Mbps for UHD. You can check the speed your puck is getting by opening netflix going to get help and running a connection check.
You could try using an ethernet cable or homeplugs to improve stability (and turning WiFi off in the puck settings). Or using a booster if your WiFi signal is marginal.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
