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Discussion topic: Stream HDMI Lead

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This message was authored by: CinderKona

Message posted on ‎19 Jun 2025 10:50 AM

Stream HDMI Lead

Hello,
are we able to change the HDMI lead that came with the stream puck - I ask this as I have had so many issues with my puck, I was hoping this may make a difference.

Thanks

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This message was authored by: mikealanr

Message posted on ‎19 Jun 2025 10:53 AM

Re: Stream HDMI Lead

Posted by a Superuser, not a Sky employee. Find out more

Hi @CinderKona 

 

Yes. As long as you use the same rated cable e.g. HDMI 2.1. however if you outline the issues we will do our best to help.

 

MikeAlanR

 

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: CinderKona

Message posted on ‎19 Jun 2025 11:01 AM

Re: Stream HDMI Lead

Too be honest I have mentioned them on here several times and of all the peripherals I have attached to my Home Theatre the puck is by the far the flakiest. It is the only peripheral I need to reboot at least twice a day.
They include:
Resetting the from 1080 back to 2160 daily.
A flickering that can only be cured by a reboot.
Sound no working if auto is selected. Needs a reboot to resolve.
momentary pixelation that needs a reboot.

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Message posted on ‎19 Jun 2025 08:11 PM - last edited: ‎19 Jun 2025 08:13 PM

Re: Stream HDMI Lead

Posted by a Superuser, not a Sky employee. Find out more

The maximum speed for a UHD 60Hz feed on Stream for 36 bits(12 bits RGB) and chroma 4:2:2 is 17.82 Gbs.  This is classified as a Premium speed cable.  The HDMI standard e.g. 2.0, 2.1 etc is a misnomer.  The cable provided with the Puck is moe than adequate.  The only issue might be the length of the cable.

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Sky Stream, Sky Glass, Panasonic DX902, Pioneer LX-901 7.1.4
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