Steam remote

[Jullian]

Can we please order a new sky stram remote 

not working wont switch on change battries still not working 

[Phxntomation · Accepted solution]

Hi @Jullian,

If you go to the link below and fill out the form, you can get a replacement remote sent to you:

https://www.sky.com/help/forms/streaming-tv-remote

[Fothergill1]

@Jullian I see @Phxntomation has already provided you with the link to use for getting a replacement remote.  They generally arrive within 3 to 5 days.

In the meantime you might be able to get your working if you try holding the remote at both ends and giving it a gentle twist back and forth as though you were wringing out a cloth.  Even though it sounds an unlikely solution it has got many faulty remotes working again (including mine on two occasions).

Also, if you have one available you can use a Sky Q remote while you wait for a replacement.