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Discussion topic: Reset puck but no response

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This message was authored by Dasch This message was authored by: Dasch

Reset puck but no response

I reset my sky stream puck ( rightly or wrongly) as remote had become un responsive.

Now when I turn on it flashes red/yellow then asks to press 4&6 for 2 seconds but doesn't let you continue ?

Any ideas guys ??

 

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This message was authored by Phxntomation This message was authored by: Phxntomation

Re: Reset puck but no response

@Dasch power down the puck for a minute or so and then reboot it. That may clear the fault. If it doesn't, give Sky a call. Dont try a factory reset unless asked to by Sky.

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Sky Stream Customer + Sky Cinema + Sky Mobile
Not a Sky employee
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