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Discussion topic: Spund and picture not matching

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This message was authored by joannesmca This message was authored by: joannesmca

Spund and picture not matching

Anyone have issues with sound not matching picture on sky stream. I've tried the following to fix it:

* unplugged puck, tv and router

*tried every sound delay setting 

*tried every sound and picture option

*tried different pucks on different TV- all the same

 

It doesn't happen on apps like netflix, amazon prime etc. Just on live TV and on demand - all channels, sky, bbc, its etc.

 

It's driving me crazy.

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joannesmca
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This message was authored by joannesmca This message was authored by: joannesmca

Re: Spund and picture not matching

Ignore this, thought it hadn't posted first time but it had. 

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Spund and picture not matching

Posted by a Superuser, not a Sky employee. Find out more

@joannesmca  This is a known issue that started with a new update a few days ago.  The recommendation as a temporary workaround while Sky find a solution is to try changing your sound settings to PCM or passthrough. I see you have already tried all these options though.

 

There is a fairly comprehensive thread on the subject HERE.  Posts 77 and 98 are of particular interest.

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