Match Choice Red Button not working?

[TomWilsWilliam]

I'm trying to watch a football match via Sky Sports Football by pressing the red button for match choice.

When I press it, it takes me to the menu but then suggests there is a technical issue and to try again later. After a while of trying, the troubleshooting guide suggests to reboot the box by unplugging etc and waiting to switch back on etc.

Now, the match choice red button option isn't even available at all anymore, it doesn't prompt me on screen and nothing happens when I press the button.

I'm fuming to say the least as my football team kicked off over 15 minutes ago and I'm missing it.

I pay for this service as a legitimate customer, why is SKy making it so difficult for genuine customers?1

[oldfella · Accepted solution]

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@TomWilsWilliam wrote:

I'm trying to watch a football match via Sky Sports Football by pressing the red button for match choice.

When I press it, it takes me to the menu but then suggests there is a technical issue and to try again later. After a while of trying, the troubleshooting guide suggests to reboot the box by unplugging etc and waiting to switch back on etc.

Now, the match choice red button option isn't even available at all anymore, it doesn't prompt me on screen and nothing happens when I press the button.

I'm fuming to say the least as my football team kicked off over 15 minutes ago and I'm missing it.

I pay for this service as a legitimate customer, why is SKy making it so difficult for genuine customers?1

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Hi @TomWilsWilliam 

See if your match is shown in the Sports tab - Football in the Home menu .

Best to select it there if it is

[TomWilsWilliam]

Perfect! That has worked thank you!

[Baggie1]

Where is the home menu?

[oldfella]

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@Baggie1 wrote:

Where is the home menu?

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It's the Home button onthe Sky Q remote @Baggie1 

[Baggie1]

Don't have sky Q

[oldfella]

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@Baggie1 wrote:

Don't have sky Q

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Why are you posting in the Sky Forum then @Baggie1 

[y+draig+goch]

I am getting an error message when I try to use the Red button on my Sky Q system. Just upgraded but yet to succesfully see a red Button football match. Tried to use both Sky Go and Sky Sports on my Mac but no sign of any red button. Its very frustrating and the match is now finished. 

[Stevens63cat]

OMG. I have been struggling to access the red button to watch EFL games and Sky (Bulgaria) could not help, twice, and actually didn't even understand what the red button was!! 

the answer above, using the Home Screen, then foot ball, worked. 
Sky now tell me the 'Red button' no longer works on most Sky Q boxes and this is how you now access red button facilities!! 

Thanks for letting me know Sky!!! You really know how to look after your customers - NOT!! 

[skydisplaypaul]

Thank you! I was just about to throw my remote through the tv screen, an expensive  action! It is not straightforward even knowing this though - I am now getting code: DV1 - still a technical issue -  **bleep** Sky? This is an extremely expensive premium service and needs sorting now!

[skydisplaypaul]

Also, you have to select "Sport" then "Football" which is not so obvious...

[skydisplaypaul]

So now I have finally got West Brom V Cardiff on screen - and the sound is appalling. Is it that difficult for someone to monitor and see that someone has got your microphone s next to the PA system so we can't hear the comme tatie over rather crowd or the PA announcements 

[Neilo_1]

That is so unintuitive!!!

What was wrong with the red button!

[DID11]

It's so frustrating I had the same problem last night and have since tried the red button again today on the match choice for the Tennis. Rebooted the Sky Q box etc.. but still no success! I

[Lisa178]

Issue still occurring.  Trying to choose match, error code WGT8, Try later. Technical issues. 

So frustrating. Sort it out sky !