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Message posted on ‎15 Apr 2024 04:49 PM

Sound echoing on channel 5 program's

We're having continuing problems with the sound on channel 5 program's. 

We watch the LG TV using a LG soundbar. However even when using the TV alone, we still have the same problem.

Can anyone help please?

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Message posted on ‎16 Apr 2024 10:36 AM

Re: Sound echoing on channel 5 program's

We're having the same issues with the same set up. 

I've changed my sound setting to Dolby Digital Plus through the Sky remote.  It's working with no effect on the other channels- so far! 

Did you solve yours? 

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Message posted on ‎15 Apr 2024 04:51 PM

Re: Sound echoing on channel 5 program's

Posted by a Superuser, not a Sky employee. Find out more

@Bazza439  Is this happening with a Sky stream puck?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎15 Apr 2024 04:53 PM

Re: Sound echoing on channel 5 program's

Yes this is happening using a Puck

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Message posted on ‎15 Apr 2024 04:54 PM

Re: Sound echoing on channel 5 program's

Posted by a Superuser, not a Sky employee. Find out more

@Bazza439  Have you tried differen sound options in the stream pucks setting menu?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎15 Apr 2024 06:33 PM

Re: Sound echoing on channel 5 program's

Will that not effect the other channels?

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Message posted on ‎16 Apr 2024 10:36 AM

Re: Sound echoing on channel 5 program's

We're having the same issues with the same set up. 

I've changed my sound setting to Dolby Digital Plus through the Sky remote.  It's working with no effect on the other channels- so far! 

Did you solve yours? 

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Message posted on ‎16 Apr 2024 04:31 PM

Re: Sound echoing on channel 5 program's

Thanks, as it turns out, I did the same thing last night and upto now everythings working fine.

I appreciate you getting back to me to help.

Cheers

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