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Discussion topic: Sound and picture issues

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This message was authored by: Sued4

Message posted on ‎15 Apr 2026 09:05 PM

Sound and picture issues

Using the puck.  We lose sound at times or picture freezes or a grey screen.  It's very annoying. The man has bet the phone from sky reckon he'd fixed it but he has  not.  Anyone requested a new puck  and got one ?  The puck is in front of the tv and on a wooden tv unit. The broadband has good speed.  When I h e switched it all off and just done normal tv as I call it we have no issues so it's the sky puck. Thanks for reading 

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎15 Apr 2026 09:18 PM

Re: Sound and picture issues

Posted by a Superuser, not a Sky employee. Find out more

Hi @Sued4 

 

Open netflix go to profile pic > get help? > Connectivity check. What speed is it showing there.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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