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Discussion topic: TV picture keeps going fuzzy then I get a totally black screen

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Avatar for Portman4
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This message was authored by: Portman4

Message posted on ‎15 Apr 2026 10:19 PM

TV picture keeps going fuzzy then I get a totally black screen

Why does this keep happening?

I have repeatedly switched off my TV and router and sky Puck, reset all, but still this has happened the last 3 or so nights.

So frustrating!!

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎15 Apr 2026 10:32 PM

Re: TV picture keeps going fuzzy then I get a totally black screen

Posted by a Superuser, not a Sky employee. Find out more

Hi @Portman4 

 

Can you open netflix > go profile pic > get help? > Connectivity check and post the results. Might be worth trying a few times and posting an average.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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