Sky streaming box

[Groovygorgon]

My streaming box goes off, the picture goes off after about 15 seconds and then I have to press all the right buttons to get the guide up again and remember which channel I was on. Is there someone who maybe worked for sky tech support who knows how to stop it happening? I tried both judder reduction on and off, hdmi control on and off and changing resolution to 4k and hd, with auto set to on plus, well I've tried everything I can see to try to stop the picture going off on its own.

[Fothergill1]

@Groovygorgon

To get you some help with this I have escalated your post to the Sky Community Messaging Team who will send you an invitation for an online chat.

The link below explains how the procedure works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum. When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed.  Note replies from Sky are not instant so you will need to regularly check the chat thread.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks