Discussion topic: Sky stream requirements
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Message posted on 08 Mar 2025 02:42 PM
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Sky stream requirements
Just called Sky 3 times and spoke to 3 different people. Each one said that I couldn't have Sky Stream unless I had a Sky Glass subscription. I have friends who have Sky Stream and they don't have Glass. Can someone please shed some light on this for me
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Message posted on 08 Mar 2025 02:46 PM
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Re: Sky stream requirements
You can absolutely have Sky Stream without Sky Glass.
Message posted on 08 Mar 2025 02:47 PM
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Re: Sky stream requirements
They're mistaken. You can absolutely have Sky Stream without Sky Glass. You should be able to order it online here, but in case you do need to phone again stand strong because they're wrong.
Message posted on 08 Mar 2025 02:48 PM
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Re: Sky stream requirements
@Guy28 wrote:Just called Sky 3 times and spoke to 3 different people. Each one said that I couldn't have Sky Stream unless I had a Sky Glass subscription. I have friends who have Sky Stream and they don't have Glass. Can someone please shed some light on this for me
Sky are trying to push their Glass TVs with a hard sell as it makes them more money but you DO NOT need one in order to have Sky Stream.
Message posted on 08 Mar 2025 02:51 PM
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Re: Sky stream requirements
Thank you. I thought this was the case. The calls are recorded so they'll deal with the misinformation.
Message posted on 08 Mar 2025 03:03 PM
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Re: Sky stream requirements
Yes there is no need to buy Glass. They should not be telling you this
Message posted on 08 Mar 2025 03:46 PM - last edited: 08 Mar 2025 03:51 PM
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Re: Sky stream requirements
@Guy28 wrote:
Each one said that I couldn't have Sky Stream unless I had a Sky Glass subscription.
Stream pucks were only available alongside a Glass television set for the first year after release (October 2021 - 22)
The confusion may be that new pucks can only be acquired with a Sky content subscription (there isn't really a subscription specific to Glass: it's the optional finance loan repayment which applies to that hardware)
Glass is the purchased television.
Stream is the loaned puck.
Ultimate TV or Essential TV is the content.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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