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Discussion topic: Sky stream requirements

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This message was authored by: Guy28

Sky stream requirements

Just called Sky 3 times and spoke to 3 different people. Each one said that I couldn't have Sky Stream unless I had  a Sky Glass subscription. I have friends who have Sky Stream and they don't have Glass. Can someone please shed some light on this for me

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This message was authored by: Mark39

Re: Sky stream requirements

Posted by a Superuser, not a Sky employee. Find out more

You can absolutely have Sky Stream without Sky Glass.

This message was authored by: Anonymous

Re: Sky stream requirements

They're mistaken. You can absolutely have Sky Stream without Sky Glass. You should be able to order it online here, but in case you do need to phone again stand strong because they're wrong.

This message was authored by: BenJoBanjo

Re: Sky stream requirements


@Guy28 wrote:

Just called Sky 3 times and spoke to 3 different people. Each one said that I couldn't have Sky Stream unless I had  a Sky Glass subscription. I have friends who have Sky Stream and they don't have Glass. Can someone please shed some light on this for me


Sky are trying to push their Glass TVs with a hard sell as it makes them more money but you DO NOT need one in order to have Sky Stream. 

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This message was authored by: Guy28

Re: Sky stream requirements

Thank you. I thought this was the case. The calls are recorded so they'll deal with the misinformation. 

This message was authored by: Super+Anthony

Re: Sky stream requirements

Yes there is no need to buy Glass. They should not be telling you this

(Please Note: I am Neurodivergent )
This message was authored by: TimmyBGood

Re: Sky stream requirements

Posted by a Superuser, not a Sky employee. Find out more

@Guy28 wrote:

 Each one said that I couldn't have Sky Stream unless I had  a Sky Glass subscription. 


Stream pucks were only available alongside a Glass television set for the first year after release (October 2021 - 22)

 

https://www.ispreview.co.uk/index.php/2022/09/sky-uk-unveil-broadband-based-stream-tv-box-without-sa... 

 

The confusion may be that new pucks can only be acquired with a Sky content subscription (there isn't really a subscription specific to Glass: it's the optional finance loan repayment which applies to that hardware)

 

Glass is the purchased television.

Stream is the loaned puck.

Ultimate TV or Essential TV is the content.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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